LUXTIME DENMARK - WARRANTY & REPAIRS
WARRANTY COVERS

Please check the warranty booklet for information on what is covered by the warranty. Store this booklet in a safe place, so you know where to find it in case you need it. In general, the factory warranty covers defects in the materials and the movement. The factory warranty does not cover damage caused by daily wear or excessive use or abuse of the bracelet, appendages and crystal.

The warranty does not cover water damage when the watch is not used according to manufacturer's guidelines. All watches are shipped in working order. The warranty does not cover battery life and/or battery replacement. The warranty is usually void if unauthorized repairs have been performed by anyone other than an authorized dealer of the brand.

You will receive a worldwide warranty. This is the same warranty you would receive from any official dealer of that brand. We also provide assistance if you need to make a warranty claim. In all cases, the watch will be checked and repaired by a licensed watchmaker or by the manufacturer itself.

For watch winders and watch boxes, the same warranty will apply. The maximum warranty period will also be 2 years.
HOW TO CLAIM WARRANTY

As a reseller, we are by law responsible for the legal warranty of our products. This means that we as the first party are liable for the guarantee on the product even when the manufacturer offers a worldwide warranty.
REPAIRS UNDER WARRANTY

In case you require repairs under warranty, we kindly ask you to contact us to report your problem. If the warranty covers the problem you're having with your watch, we will send the watch to the factory. If the service work required is not covered by the warranty, we will let you know as soon as possible. In most cases, the repair time is around 3 to 5 weeks depending on the availability of some parts. In the rare case, if we think the warranty does not cover the complaint; we will contact you as soon as possible.

Upon receipt, we will check the watch and determine whether your complaint is under warranty and if so, then the watch will be sent to the manufacturer. If we believe that it is not under warranty, we will let you know immediately. Usually, the repair time around 3 to 5 weeks, this is due to the availability of parts.

In the case of repair under warranty, please put the warranty card together with your broken watch. Repairs under warranty without the warranty card will not be processed.

In the case of repair under warranty, you do not need to return the watch in the original brand packaging. Holland Watch Group cannot guarantee you will receive the same box in return. Please make sure you pack the watch carefully, for example in bubble wrap.
SHIPPING ADDRESS

Luxtime Denmark
RMA dept.

Tandervej 31
DK8320 Maarslet
Denmark